Privacy

Lambert Smith Hampton Group Limited ("we/us/our") is committed to protecting your privacy.

This Privacy Policy ("Policy"), together with our Terms, sets out the way in which we will use, store and process personal data that we collect from you or that you provide to us. In this Policy, "personal data" has the meaning given to it in the Data Protection Act 1998.

For the purposes of the Act, we are the data controller. You can access the Register of Data Controllers by visiting the Information Commissioner's Office website at www.ico.co.uk. Our registration number is Z6667456.

Information we may collect from you

Personal data includes without limitation information such as your name, address, email address, telephone number and other contact details.

We collect and use any information that you voluntarily provide to us. You may provide such information by:

  1. Accessing our website at www.lshinvestmentsales.co.uk ("the Website");
  2. Using the Website;
  3. Registering with the Website; and
  4. Enquiring about, downloading or using information, documents, brochures, reports and other materials of any kind published on or made available via the Website ("Materials").

We may also collect the following information:

  1. Information that you provide by filling in forms on the Website, posting material to the Website and requesting other services;
  2. If you contact us for any reason, we may keep a record of that correspondence and your correspondence address;
  3. Information that we may ask you for if you enter any competition or promotion featured on the Website or if you report a problem with the Website;
  4. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
  5. Details of transactions you carry out through the Website or as a result of your having used the Website;
  6. Details of your use of the Materials;
  7. Details of your visits to the Website (including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise) and the resources that you access.

Storage of your personal data

We will do our best to protect your personal data, and we will use technology that will help us to do this. However, the transmission of information via the Internet is not completely secure and we cannot guarantee the security of any information that you transmit to the Website. Any transmission of your information to the Website is entirely at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping that password confidential. Please do not share your password with anyone.

We will keep your personal data only for a reasonable time to enable us to use it for the purposes described in this Policy.

Use of your personal data

We may use your personal data in the following ways:

  1. To enable you to effectively use the Website and the Materials;
  2. To ensure that content on the Website is presented in the most effective manner for you and for your computer;
  3. In aggregate form, for internal business purposes such as generating statistics and developing our strategic and marketing plans;
  4. To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
  5. To allow you to participate in interactive features of our service, when you choose to do so;
  6. To carry out or enable the carrying out of any contracts that may form between us or between you and a seller or landlord;
  7. To respond to any queries you make; and
  8. To notify you about changes to the Materials and to the services and information available via the Website.
  9. We will not sell or rent any information about our visitors, and we have no plans to do so.

Disclosure of your personal data

We may disclose your personal data as follows:

  • To estate agents, sellers and landlords if you have expressed interest in a property;
  • To any of our service providers or agents including (without limitation) those engaged by us to provide customer support or mailings, providers of prizes in any promotions that we may from time to time organise, database administrators engaged by us from time to time and partner charities;
  • In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets; and
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or governmental request, or in order to enforce or apply our Terms [INSERT AS LINK TO TERMS AND CONDITIONS], or to protect our rights, property or safety. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

In disclosing your personal data in any of the circumstances described above, we may need to send your personal data outside the European Economic Area (“EEA”) to a country whose laws may not provide adequate levels of protection to personal data.

When you submit your personal data to us via and by using the Website, you are giving your consent to the use of your personal data in the manner described in this Policy and to the transfer of your personal data outside the EEA to a country or territory whose laws may not provide adequate levels of protection to personal data.

Cookies and IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

We may also collect information by using cookies. When you visit the Website, we may store some information on your computer. This information will be in the form of a “cookie”, a small text file or files which the Website places on your computer to identify your computer, to store information about your use and navigation of the Website. Cookies enable us to:

  1. Estimate our Website’s audience size and usage pattern;
  2. Store information about your preferences, which allows us to customise the Website according to your individual interests;
  3. Speed up your searches; and
  4. Recognise you when you return to the Website.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Website.

We may collect information about your computer and use cookies in the ways set out above even if you do not register as a member on the Website, subscribe to any of our services, download the Material or otherwise submit your personal data to us via the Website.

Access to your personal data

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to this Policy

We may revise this Policy at any time by amending this page. You should check this page from time to time to take notice of any changes we make.

Contact

If you have any questions, comments or requests you have about this Policy please contact Jbell@lsh.co.uk (Website Manager).